Terms of Service

1. Definitions

1.1 Service Provider – FastAccess.

1.2 Customer – an individual purchasing accounts or using the Site/Service.

1.3 Game – Raid: Shadow Legends or any other third-party video game associated with the accounts sold on the Site.

1.4 Site – https://fastaccess.gg.

1.5 Product/Service – pre-leveled game accounts, starter accounts, or in-game accounts sold on the Site. FastAccess acts as a platform/marketplace providing these accounts or facilitating their transfer.

1.6 Marketplace Sellers – independent third-party account suppliers/sellers who list accounts on our platform. They are not our employees, agents, or partners.

1.7 Restricted Location – any country or territory where offering, purchasing, or using the Services is prohibited, restricted, or requires prior authorization under applicable law, including but not limited to the Russian Federation and the Republic of Korea.

2. Refunds and Cancellation

2.1 Before Delivery. You may cancel your order at any time before the account credentials are delivered to you for a full refund.

2.2 After Delivery. Due to the nature of digital goods (game accounts), once credentials have been successfully delivered to you, refunds are generally not provided unless the account is defective or does not match the description.

2.3 Delivery Failure. If we fail to deliver the account credentials within the specified or reasonable timeframe, you are entitled to a full refund.

2.4 Game Penalties. Any account sanctions, restrictions, or bans by a Game publisher after successful delivery do not entitle you to a refund, unless caused directly by a pre-existing issue with the account.

2.5 Payment Rails. All payments and refunds are processed via the Payment Gateway (PayPal).

3. Our Role (Managed Marketplace)

3.1 Marketplace Model. The Site connects Customers with Marketplace Sellers. Unless we state otherwise for a specific order, Marketplace Sellers provide the accounts as independent suppliers, while we facilitate the platform, customer support, and payment collection.

3.2 No Employment/Agency. Marketplace Sellers are not our employees, agents, or partners.

3.3 Contracting Structure. For marketplace orders, you contract (i) with the Marketplace Seller for the purchase and transfer of the account and (ii) with us for platform and payment facilitation. We may reassign or step in to resolve order delivery if necessary.

4. Ordering, Paying, Taxes, Screening

4.1 Ordering. Select an account and provide a valid email address where delivery details will be sent. Ensure all provided information is accurate.

4.2 Payment. You agree to pay the displayed price via our Payment Gateway (PayPal). All payments are for the purchase and transfer of the account. Prices may exclude taxes.

4.3 Taxes. You are responsible for any applicable taxes, duties, and charges (other than taxes based on our net income).

4.4 Compliance Screening. To prevent fraud and meet compliance obligations, we may conduct identity, payment, and location risk checks and request additional information. Failure to complete requested checks may result in order suspension or cancellation.

4.5 Chargebacks. You agree to contact support first to attempt resolution before opening a payment dispute. Unfounded chargebacks may be treated as breach and contested with evidence (without waiving your statutory rights).

4.6 Delivery. Once payment is confirmed, the account credentials (username, password, and linked email details if applicable) will be sent to the email provided, or delivered via our live chat support.

5. Service Performance, Customer Responsibility

5.1 Delivery Timeframes. Most accounts are delivered instantly or within a few minutes. Manual deliveries may take longer, up to 24 hours.

5.2 Account Security. Upon receiving the account credentials, the Customer is solely responsible for changing the password, linking a secure email, and securing the account. We are not responsible for accounts lost due to customer negligence.

5.3 Third-Party Terms. Purchasing, selling, or transferring game accounts may violate the terms of service of the Game publisher (e.g., Plarium). The Customer acknowledges this risk and agrees that the Service Provider is not liable for any account restrictions, bans, or rollbacks by the Game publisher.

5.4 Cooperation. You will cooperate in good faith to complete the transfer process and secure the account details once delivered.

5.5 Availability. If an ordered account is no longer available or cannot be delivered due to technical issues, we will cancel the order and provide a full refund.

6. EU/UK Customers – Right of Withdrawal

6.1 14-Day Withdrawal. If you are an EU/UK consumer, you generally have 14 days to withdraw from distance contracts.

6.2 Immediate Delivery & Waiver. By completing the purchase and requesting immediate delivery of the account credentials, you expressly consent to receiving the digital content immediately and acknowledge that you lose your right of withdrawal once the account credentials are provided to you.

6.3 If you do not consent to immediate performance, we will begin after 14 days or after your explicit confirmation.

7. Eligibility, Trade Controls & Geographic Access

7.1 Age. You must be 18+ (US: 13–17 only with a parent/guardian and where lawful; EU/UK: local age of digital consent or parent/guardian).

7.2 Trade Controls. We comply with applicable sanctions, export-control, and trade-compliance laws. You represent and warrant that you are not a sanctioned or restricted party and will not use the Services in a manner that would cause us to violate such laws. We may refuse, suspend, or terminate access where we reasonably believe it is necessary for legal or compliance reasons.

7.3 Geographic Access Restrictions. We do not provide the Services to individuals located in, or ordinarily resident in, any Restricted Location. We may implement geo-blocking, screening, order cancellation, and refunds to enforce this.

8. No Affiliation, IP Ownership, Proof

8.1 Independent Provider. We are independent and not affiliated with, endorsed, or sponsored by any Game publisher/developer.

8.2 IP Rights. All Games, characters, and related content are the property of their respective owners. We claim no ownership and provide Services for personal, non-commercial use.

8.3 Evidence of Delivery. Logs of credential delivery or chat logs confirming receipt of the account credentials shall serve as conclusive evidence of delivery.

9. Prohibited Uses

You may not use the Site/Service to: (a) violate laws or trade controls; (b) infringe IP rights; (c) circumvent technical measures or engage in unauthorized automation/botting; (d) harm the Service or other users; (e) misrepresent identity, payment method, or authorization; or (f) access, attempt to access, purchase, or use the Services from any Restricted Location; (g) provide, request us to use, or otherwise involve content you do not have the rights or permission to use.

10. Intellectual Property, Takedowns

10.1 Operational Inputs. To fulfill an order you may provide information (e.g., usernames, order notes). You grant us a limited, revocable license to use such information solely to operate and deliver the Services.

10.2 Third-Party Rights. All games, marks, characters, and related content are the property of their respective owners. We claim no ownership and provide Services for personal, non-commercial use.

10.3 Report Infringement. If you believe any material on the Site or in materials we’ve provided infringes your intellectual-property rights, email fastaccessgg@gmail.com with: (a) a link or description of the material; (b) a description of the rights you claim and proof of ownership/authorization; and (c) your contact details and a good-faith statement that the use is not authorized.

10.4 Zero-Tolerance Response. We promptly review reports and, where appropriate, remove or disable access to disputed material. We may request additional information, notify the source of the material, and, if a report is withdrawn or resolved, restore the material at our discretion.

10.5 Repeat Violations. We operate a zero-tolerance policy toward repeated or intentional IP infringement and may suspend or terminate access to the Site or Services, cancel orders, and (for service providers) withhold payouts where permitted by law.

10.6 No Duty to Monitor. We do not undertake to proactively monitor all content but reserve the right to act when we become aware of potential infringement.

11. Privacy, Data Protection

11.1 Privacy Policy. Our processing of personal data is described in our Privacy Policy (intended to be GDPR/UK GDPR/CCPA compliant).

11.2 Roles. For marketplace orders, we act as a controller for platform operations and may act as a processor on behalf of Marketplace Sellers for limited fulfillment data.

11.3 Security. We apply appropriate technical and organizational measures and may use reputable third-party processors (e.g., payment/KYC providers).

11.4 Children. We do not knowingly collect data from children below the applicable digital consent age.

12. Disclaimers

12.1 “AS IS.” The Site and Service are provided “as is” and “as available.”

12.2 Game Risk. We do not guarantee outcomes or immunity from Game enforcement actions.

12.3 No Professional Advice. The Service is entertainment/assistance and not legal, financial, or professional advice.

13. Indemnity

You agree to indemnify, defend, and hold harmless the Service Provider, its operators, contributors, and agents from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of: (a) your breach of these Terms, law, or third-party rights; (b) your violation of Game terms; (c) your misuse of the Service; (d) your content; or (e) your access to or use of the Services from any Restricted Location.

14. Limitation of Liability

14.1 Cap. To the maximum extent permitted by law, our total liability for any claim relating to the Service shall not exceed the greater of (a) the amount you paid for the specific order giving rise to the claim, or (b) USD 200.

14.2 Exclusions. We are not liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, data loss, or account sanctions—even if advised of the possibility.

14.3 Consumer Rights. Some jurisdictions do not allow certain exclusions; in such cases, our liability is limited to the maximum permitted by law.

15. Dispute Resolution

15.1 Amicable Resolution. Contact support first; we aim to resolve disputes informally.

15.2 US/Canada Users – Binding Arbitration; Class-Action Waiver.

15.3 EU/UK Consumers. You may have access to EU Online Dispute Resolution (ODR). Mandatory consumer rights in your country of residence prevail where applicable.

15.4 Injunctive Relief. We may seek injunctive relief in any competent court for IP or platform abuse.

16. Termination, Suspension

We may suspend or terminate access for suspected fraud, non-payment, violations of these Terms, legal/compliance risk, or to comply with law. You may stop using the Service at any time. Sections that by nature should survive (e.g., §§8, 10–15, 18–20) will survive termination.

17. Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control, including internet/hosting outages, DDoS, provider failures, strikes, epidemics, natural disasters, war, or governmental actions.

18. Limitation of Liability and Capacity

Claims may be brought only against FastAccess in its capacity operating the platform. Operators, administrators, or contributors shall have no personal liability under these Terms, to the extent permitted by law.

19. Changes to the Service/Terms

We may modify the Service and these Terms at any time. Changes are effective upon posting to the Site with a “Last Updated” date. Material changes will be reasonably signposted. Your continued use constitutes acceptance.

20. Miscellaneous

20.1 Governing Law; Venue. Except as provided in §15 for US/Canada arbitration, these Terms are governed by the laws applicable at the Service Provider's place of operation, without regard to conflict of laws. Any non-arbitrable claims shall be brought in the competent courts of the Service Provider's location, subject to mandatory consumer venue protections.

20.2 Assignment. You may not assign without our prior consent; we may assign to an affiliate, purchaser, or successor.

20.3 Severability. If any provision is invalid, the remainder remains in effect.

20.4 Entire Agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.

20.5 Notices. We may notify you via email, the Site, or your account. You may contact us at fastaccessgg@gmail.com.

20.6 Language. The English version controls; translations are for convenience only.

20.7 Updates to Restricted Locations. We may update our list of Restricted Locations to reflect changes in law; references to “Restricted Location(s)” in these Terms include any such updates without further amendment to these Terms.